Guard Hierarchy and Job Descriptions
Hierarchical Structure
1. Chief Security Officer (CSO)
Responsibilities
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Oversee All Security Operations: The CSO is responsible for the overall management and coordination of all security activities across NeuraLoop.ai sites. This includes developing and implementing security policies, procedures, and protocols to ensure the safety and security of all premises.
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Set Strategic Direction: The CSO plays a crucial role in setting the strategic direction for security operations. This involves identifying potential security risks, developing strategies to mitigate these risks, and ensuring that all security measures align with the company’s goals and objectives.
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Resolve Issues in Uncontrollable Situations: In cases where situations escalate beyond the control of on-site security personnel, the CSO steps in to resolve these issues. This may involve direct intervention, coordinating with local authorities, or implementing emergency protocols. If the client agrees, the CSO can visit any premises to address and manage these situations.
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Control and Direct Lower-Grade Designations: The CSO has the authority to issue orders and directives to lower-grade security personnel, ensuring that all security operations are conducted efficiently and e>ectively. This includes overseeing the performance of Divisional Governing Officers, 3 Star, 2 Star, 1 Star, and 0 Star Security Guards.
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Report Directly to the Organization: The CSO is accountable to the senior management of NeuraLoop.ai. They are responsible for providing regular reports on security operations, highlighting any significant incidents, and recommending improvements to enhance security measures.
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Address and Investigate Reports of Favoritism or Misconduct: The CSO is tasked with maintaining a fair and ethical work environment. They must address and thoroughly investigate any reports of favoritism or misconduct from other designations, ensuring that all employees are treated equitably and that company policies are upheld.
2. Higher Governing Officer (HGO)
Responsibilities
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Oversee Divisional Governing Officers (DGOs): The HGO is responsible for supervising and coordinating the activities of the DGOs in their respective divisions (North, South, East, and West). This includes ensuring that all DGOs adhere to the company's security protocols and standards.
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Ensure Uniform Security Practices: The HGO ensures that security practices are standardized and consistently applied across all divisions. This involves developing and enforcing policies, conducting audits, and providing guidance to DGOs.
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Report Directly to the Organization or Higher Authority: The HGO is accountable to the senior management of NeuraLoop.ai. They must provide regular updates on security operations, highlight significant incidents, and recommend improvements.
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Authority to Report on Higher Authority: The HGO has the responsibility to report any misconduct or favoritism by higher authorities directly to the organization. This ensures transparency and accountability within the leadership structure.
4. 3 Star Security Guard (3SG)
Responsibilities
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Supervise All 2 Star and 1 Star Guards: The 3 Star Security Guard is responsible for overseeing the performance and duties of all 2 Star and 1 Star Security Guards within their assigned area. This includes providing guidance, support, and ensuring that all guards adhere to company policies and security protocols.
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Manage Critical Incidents: The 3 Star Guard takes the lead in managing and responding to critical incidents. This involves coordinating the response efforts, ensuring the safety of personnel and property, and making swift, effective decisions to mitigate any threats.
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Advanced Surveillance: Conduct advanced surveillance activities using security technologies and methodologies. This includes monitoring security systems, conducting regular patrols, and ensuring that surveillance measures are e>ective in preventing and detecting security breaches.
5. 2 Star Security Guard (2SG)
Responsibilities
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Supervise 1 Star Guards: The 2 Star Security Guard is responsible for overseeing the performance and duties of 1 Star Security Guards. This includes providing guidance, support, and ensuring that all guards adhere to company policies and security protocols.
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Conduct Advanced Patrolling: Perform thorough and advanced patrolling of the assigned area to prevent and detect any security breaches or suspicious activities. This includes monitoring premises, inspecting security systems, and ensuring all entry and exit points are secure.
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Handle Minor Incidents: Manage and respond to minor incidents such as disturbances, unauthorized access attempts, and minor emergencies. The 2 Star Guard must ensure that these incidents are resolved promptly and effectively, minimizing any disruption or threat.
6. 1 Star Security Guard (1SG)
Responsibilities
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Perform Basic Security Duties: The 1 Star Security Guard is responsible for carrying out essential security functions, including monitoring access points, ensuring only authorized personnel enter the premises, and maintaining a visible security presence.
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Supervise 0 Star Guards: The 1 Star Guard oversees the performance and duties of 0 Star Guards, providing guidance and support to ensure they adhere to company policies and perform their duties effectively.
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Patrolling and Monitoring Premises: Conduct regular patrols to monitor the premises, check for any signs of unauthorized entry, and ensure that all areas are secure. This includes inspecting doors, windows, and gates to ensure they are properly locked and secured.
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Reporting Incidents: Report any security breaches, suspicious activities, or incidents to higher authorities promptly. Accurate and timely reporting is crucial for maintaining security and addressing potential threats effectively.
7. 0 Star Security Guard (0SG)
Responsibilities
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Basic Entry-Level Duties: Perform fundamental security tasks to ensure the safety and security of the premises.
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Monitoring Entry and Exit Gates: Control and monitor access points to prevent unauthorized entry or exit. Ensure only authorized individuals are allowed access to the premises.
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Controlling Access: Verify identification, conduct bag checks if necessary, and ensure that security protocols are followed at all times.
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Reporting Suspicious Activities: Stay vigilant for any suspicious behaviour or activities. Report such incidents promptly to higher authorities to prevent security breaches and ensure immediate action.
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Assisting Visitors: Provide assistance to visitors, such as giving directions or information about the premises, while ensuring they adhere to security protocols.
Our Skill Score System
The Skill Score System at NeuraLoop.ai is designed to maintain high standards of professionalism and performance among all security personnel. Each guard begins their career with a skill score of 100 points. This score serves as a measure of their adherence to company policies, performance in their duties, and overall conduct. Points are deducted for various infractions, with each mistake costing 10 points. This system ensures accountability and encourages guards to maintain exemplary behavior and performance
Infractions and Point Deductions
1. Slow or Lazy Performance
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Description: Guards are expected to be proactive in their duties, including patrolling, monitoring, and responding to incidents. Failure to do so is considered an infraction.
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Example: A guard who is found idling instead of patrolling their assigned area, or taking excessive breaks that interfere with their responsibilities.
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Point Deduction: 10 points
2. Aggressive or Unprofessional Behaviour
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Description: Guards must handle situations calmly and professionally. Aggressive or rude behaviour is not tolerated.
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Example: A guard who raises their voice unnecessarily at a visitor or resident, or handles a conflict situation with unnecessary force or aggression.
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Point Deduction: 10 points
3. Not Adhering to Company Policies
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Description: Compliance with NeuraLoop.ai's policies and protocols is mandatory. Ignoring or violating these policies is considered an infraction.
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Example: A guard who fails to follow proper procedures for visitor check-ins or ignores company protocols regarding shift handovers.
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Point Deduction: 10 points
4. Poor Cleanliness
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Description: Maintaining personal hygiene and a clean workspace is essential for all guards.
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Example: A guard who consistently appears unkempt, does not maintain their uniform, or leaves their workspace in disarray.
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Point Deduction: 10 points
5. Disrespecting Higher Officials or Public
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Description: Respect towards superiors, colleagues, and the public is crucial. Disrespectful behavior is unacceptable.
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Example: A guard who talks back to a superior in a disrespectful manner or shows disdain towards members of the public.
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Point Deduction: 10 points
6. Not Treating Genders Equally
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Description: Guards must treat all individuals equally, without discrimination based on gender.
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Example: A guard who shows preferential treatment towards individuals of a particular gender or discriminates against others.
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Point Deduction: 10 points
7. Not Helping in Serious Conditions
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Description: Guards are expected to assist in emergencies and serious situations. Failing to do so is a severe infraction.
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Example: A guard who does not assist during a medical emergency or ignores a call for help during an incident.
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Point Deduction: 10 points
8. Not Obeying Laws or Organizational Rules
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Description: Guards are expected to assist in emergencies and serious situations. Failing to do so is a severe infraction.
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Example: A guard who does not assist during a medical emergency or ignores a call for help during an incident.
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Point Deduction: 10 points
Reporting and Gaining Points
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Reporting Infractions: Guards are encouraged to report infractions committed by their colleagues using their name or ID number. This promotes a culture of accountability and vigilance.
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Gaining Points: The guard who reports a valid infraction gains 10 points. This incentivizes guards to uphold standards and report misconduct.
Zero Points and Termination
Zero Points: If a guard’s skill score reaches zero, they will be subject to termination after a review by the governing officer. This ensures that only those who consistently adhere to company standards and perform their duties e>ectively remain employed.
Promotion and Career Advancement
How It All Works Together?
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High Skill Scores: Maintaining a high skill score is crucial for career advancement. Guards with high scores are more likely to receive promotions and salary hikes.
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Performance Reviews: Regular performance reviews consider skill scores as a significant factor. Guards who consistently perform well and maintain high scores are recognized and rewarded.
In​ Conclusion: The Skill Score System at NeuraLoop.ai is integral to maintaining a professional, e>icient, and respectful security team. By holding guards accountable and rewarding exemplary behaviour, the system ensures that all security personnel uphold the highest standards in their duties, contributing to a safe and secure environment for all.
Points System and Reporting
Reporting
Process: Guards can report infractions committed by their colleagues using either their name or ID number. This process ensures transparency and accountability within the team. Reports should be submitted through the designated reporting system, which logs and tracks all infractions.
Gaining Points
Incentive: The guard who reports a valid infraction gains 10 points. This incentive encourages guards to actively participate in maintaining high standards of conduct and performance. It also fosters a culture of vigilance and responsibility, ensuring that all team members contribute to a safe and professional work environment.
Zero Points
Termination: If a guard’s skill score reaches zero, they will be terminated after a review by the governing officer. This review process ensures that the decision to terminate is fair and justified, considering the guard's overall performance and behaviour. The termination policy is in place to maintain the integrity and high standards of NeuraLoop.ai's security operations.
Example Scenarios
Scenario 1: Cleanliness Infraction
Incident: A 0 Star Guard fails to maintain cleanliness, leaving their workspace and uniform in poor condition.
Action: A 1 Star Guard observes this and logs the infraction through the reporting system.
Outcome: The 0 Star Guard’s skill score is reduced by 10 points, and the reporting 1 Star Guard gains 10 points for their vigilance.
Scenario 2: Gender Discrimination
Incident: A 1 Star Guard is observed treating individuals of a certain gender unequally, showing preferential treatment.
Action: A 2 Star Guard witnesses this behaviour and reports the infraction.
Outcome: The 1 Star Guard’s skill score is reduced by 10 points due to the discrimination, and the 2 Star Guard gains 10 points for reporting the misconduct.
Scenario 3: Disrespectful Behaviour
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Incident: A 1 Star Fit Guard behaves disrespectfully towards the public, displaying rude and unprofessional behavior.
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Action: A 3 Star Fit Guard observes this and logs the infraction in the reporting system.
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Outcome: The 1 Star Fit Guard’s skill score is reduced by 10 points for their disrespectful behavior, and the 3 Star Guard gains 10 points for maintaining the standards of conduct.
The Points System and Reporting mechanism at NeuraLoop.ai ensures a fair and transparent process for maintaining high standards of professionalism and performance among security personnel. By incentivizing guards to report infractions and enforcing consequences for misconduct, NeuraLoop.ai fosters a culture of accountability and excellence, ensuring the safety and security of all premises under its protection.
Hierarchical Control
The hierarchical control structure at NeuraLoop.ai is designed to ensure effective management and supervision at all levels of the security team. Each level of the hierarchy has specific responsibilities and controls the operations of the levels below it.
Promotions
Annual Promotions
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Performance Reviews: Promotions and salary hikes are based on annual performance reviews. These reviews assess the guard's effectiveness, adherence to security protocols, leadership abilities, and overall conduct.
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Skill Score System: The Skill Score System is a critical factor in determining promotions and salary hikes. Guards start with a skill score of 100 points, and points are deducted for infractions. Maintaining a high skill score is essential for career advancement.
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Exemplary Conduct: Guards who exhibit exemplary conduct, demonstrate strong leadership, and show a commitment to continuous improvement are more likely to receive promotions and salary increases.
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Training and Development: Participation in training and development programs is also considered in promotion decisions. Guards who actively engage in continuous learning and professional development are better positioned for career advancement.